Refund policy

Here you will find the Refund Policy 

Dollar Bills

Refund Policy for Cali Innovations Media & Marketing 

REFUND POLICY

Last Revised: 5/7/2020

Services or Products purchased from Cali Innovations Media & Marketing, LLC may be refunded only if canceled within the refund period specified below in this policy. Some products and services have different policies or requirements for a refund associated with them, including some services or products that are not eligible for a refund under any circumstance. Please see below for refund terms applicable to such products/services.

 

“Date of the transaction”, for the purpose of this Refund Policy, means the date of purchase of any product or service, which includes the date any renewal is processed by Cali Innovations Media & Marketing, LLC in accordance with the terms and conditions of the applicable product or service agreement.

"Refund Period", you may cancel a product or service at any time, but a refund will only be issued if you request a refund with a Cali Innovations Media & Marketing associate within the refund time frame specified for the applicable product or service, if available at all.

 

No Refund After Account Closure. If eligible for a refund, it is necessary for you to request a refund prior to the account closure. You may elect to close your account with us at any time, but upon account closure, you will no longer be eligible for a refund as otherwise permitted under this Refund Policy.

BRAZILIAN CUSTOMERS: ANY AND ALL PRODUCTS OR SERVICES SOLD BY GODADDY MAY BE REFUNDED ONLY IF CANCELLED WITHIN SEVEN (7) DAYS FROM THE DATE OF THE TRANSACTION.

GERMAN & UK CUSTOMERS: ANY AND ALL PRODUCTS OR SERVICES SOLD BY CALI INNOVATIONS MEDIA & MARKETING  MAY BE REFUNDED ONLY IF CANCELLED WITHIN FOURTEEN (14) DAYS FROM THE DATE OF THE TRANSACTION.

 

Standard Refund Terms

Annual Plans+ - Within 30 days of the date of the transaction.

Monthly Plans*+ - Within 48 hours of the date of the transaction.

*Monthly Plans include all plans with less than a 1-year term (e.g., 6 mos., 9 mos., etc.)
+Security products with remediation service cannot be refunded once a cleanup request has been submitted._

 

Products with Special Refund Terms

 

Ad Spend

social media ads, the ad spends, and search marketing fees are non-refundable for the current month. We may refund future pre-paid months and future-month additional ad spends and search marketing fees.

 

 

Domain Backorders

If a Domain Backorder credit has been applied to an auction, then it is non-refundable (if not yet applied to an auction, eligible for a refund within 30 days of the date of the transaction).

 

 

Domain Name Registrations/Renewals

  1. Standard Terms

    New Registration5 Days (120 Hours) 

    Auto-Renewal (one-year)45 Days (1080 hours)

    Auto-Renewal (multiple-year)5 Days (120 Hours)

    Manual Renewal5 days (120 Hours)

  2. Exceptions

    .AUNew Registration / Auto-Renewal / Manual Renewal - 3 Days (72 Hours)

    .COM.AUNew Registration / Auto-Renewal / Manual Renewal - 3 Days (72 Hours)

    .NET.AUNew Registration / Auto-Renewal / Manual Renewal - 3 Days (72 Hours)

    .ORG.AUNew Registration / Auto-Renewal / Manual Renewal - 3 Days (72 Hours)

    .CZManual Renewal - 59 Days (1416 Hours)

    .ITAuto-Renewal / Manual Renewal - 14 Days (336 Hours)

    .MXNew Registration - 45 Days (1080 Hours) Registration fee frozen during the period, no charge. Fee is charged at day 46, No refund. If the domain name is deleted during the Grace Period the fee is unfrozen.

    .COM.MXNew Registration - 45 Days (1080 Hours) Registration fee frozen during the period, no charge. Fee is charged at day 46, No refund. If the domain name is deleted during the Grace period the fee is unfrozen.

    .PEManual Renewal - 29 Days (696 Hours)

    .COM.PEManual Renewal - 29 Days (696 Hours)

    .NET.PEManual Renewal - 29 Days (696 Hours)

    .NOM.PEManual Renewal - 29 Days (696 Hours)

    .ORG.PEManual Renewal - 29 Days (696 Hours)

    .PHManual Renewal - 59 Days (1416 Hours)

    .COM.PHManual Renewal - 59 Days (1416 Hours)

    .NET.PHManual Renewal - 59 Days (1416 Hours)

    .ORG.PHManual Renewal - 59 Days (1416 Hours)/td>

    .SEManual Renewal - 69 Days (1656 Hours)

    .SGManual Renewal - 29 Days (696 Hours)

    .SOAuto-Renewal / Manual Renewal - 4 Days (96 Hours)

    .COM.SOAuto-Renewal / Manual Renewal - 4 Days (96 Hours)

    .NET.SOAuto-Renewal / Manual Renewal - 4 Days (96 Hours)

    .ORG.SOAuto-Renewal / Manual Renewal - 4 Days (96 Hours)

    .UKNew Registration / Auto-Renewal / Manual Renewal - 5 Days (120 Hours)

    .CO.UKNew Registration / Auto-Renewal / Manual Renewal - 5 Days (120 Hours)

    .ME.UKNew Registration / Auto-Renewal / Manual Renewal - 5 Days (120 Hours)

    .ORG.UKNew Registration / Auto-Renewal / Manual Renewal - 5 Days (120 Hours)

  3. Pre-Registrations
    For gTLD pre-registrations, application fees are non-refundable*.
    *For more information on pre-registration refunds with Donuts Inc. family of TLDs.

 

Expert Services ( Broker Services )

If an Expert Service has already been performed, then it is non-refundable (if not yet performed, eligible for a refund within 30 days of the date of the transaction).

 

 

Get Started Service

If a Get Started Service has already been performed, then it is non-refundable (if not yet performed, eligible for a refund within 30 days of the date of the transaction).

 

IT Services

If IT Service has already been performed, then it is non-refundable (if not yet performed, eligible for a refund within 30 days of the date of the transaction).

  • Annual Subscriptions: Non-refundable

  • Monthly Subscriptions: If one or more request(s) have been completed during the billing period, your monthly subscription is non-refundable.

 

 

Hosting Services

If a Hosting Service has already been performed, then it is non-refundable (if not yet performed, eligible for a refund within 30 days of the date of the transaction).

 

 

Professional Web Design Services

Web Services: 30% cancellation fee when in progress, 70% cancellation fee when site design is delivered for review, non-refundable once the first revision is completed. If not yet performed, eligible for a refund within 30 days of the date of the transaction. Once the performance has begun, web service design is considered completed 180 days from the date of the transaction and will not be eligible for a refund thereafter.

Logo Design: 40% cancellation fee when in progress, non-refundable once artwork delivered. If not yet performed, eligible for a refund within 30 days of the date of the transaction. Once the performance has begun, logo design is considered delivered 180 days from the date of the transaction and will not be eligible for a refund thereafter.

Website Revamp Services: 30% cancellation fee when in progress, 70% cancellation fee when site design is delivered for review, non-refundable once complete.

Website Care: If you purchase Website Care and you have completed

1 or more request(s), during the billing period, your subscription is non-refundable.

If no request has been fulfilled with the Website Care service, you are eligible for a refund as defined in the “Standard Refund Terms”:

  • Annual Plans - Within 30 days of the date of the transaction.

  • Monthly Plans (any plan with less than a 1-year term) - Within 48 hours of the date of the transaction.

 

 

Purchased Service w/ Free Domain

In the event any purchased product includes a free domain name, if you cancel the purchased service, the list price for the domain name will be deducted from the refund amount

 

Content Writing/ SEO Services

Content Writing  Services is a 12-month commitment; in order to receive the best results, you are expected to use the services for the entire 12-month term.

For all SEO / Content Writing Services plans, you can cancel within 48 hours of the date of the transaction and receive a full refund for any remaining months in your committed term, to your original payment method. No refund will be issued for the prior months.

If you purchase a monthly plan and cancel more than 48 hours after the date of the transaction, you agree to pay for that current month of SEO Services, but Cali Innovations Media & Marketing will not bill you for any future months. However, you will not be refunded the cost of the current or past months.

If you purchase a semiannual or annual plan and cancel more than 48 hours after the date of the transaction, you agree to pay for the current month of SEO Services and Cali Innovations Media & Marketing will issue a 50% prorated refund to your original payment method for any remaining unused months.

 

Social Media Management

You can cancel Social Media Management at any time and we will not bill you for future months. However, you will not be refunded the cost of the present or past months since the service has already been performed. If you cancel Social Media Management and request a refund within 48 hours of initially purchasing or renewing, you can receive a full refund for that month of service. After 48 hours, however, you are responsible for paying for that month, but will not be billed for future months.

WordPress/ Shopify  Premium Support

Refunds may be granted if the plan or service is canceled prior to the end of the billing cycle and none of the credits have been used. If a Service has already been performed during the month, then that month is non-refundable (if not yet performed, eligible for a refund within 30 days of the date of the transaction). Future unused months of the services may also be refunded if the plan is canceled and a pre-payment was made.

 

Products Not Eligible for Refunds

 

  • Appraisals (Express and Certified Appraisals are non-refundable if the customer already applied for the credit).

  • Auctions Memberships

  • Cloud Servers

  • Configuration Add-Ons

  • Discount Sevices Purchased 

  • Hosting Connection paid Apps (not refundable once set up)

  • Merchant Accounts

  • Office Max Bundles/ Google Suite Services

  • Premium Domain Names

  • Redemption Fees

  • Transfers (if successful)

  • All Registrations or Renewals in the following TLD’s are fully non-refundable:

    .AI.NU

    .AM.NZ

    .AT.CO.NZ

    .BE.NET.NZ

    .CH.ORG.NZ

    .CL.PL

    .DE.BIZ.PL

    .DK.COM.PL

    .ES.INFO.PL

    .COM.ES.NET.PL

    .NOM.ES.ORG.PL

    .ORG.ES.RU

    .EU.COM.RU

    .FM.NET.RU

    .FR.ORG.RU

    .GG.TC

    .GS.TK

    .CO.JP.VE

    .JP.CO.VE

    .KR.COM.VE

    .CO.KR.INFO.VE

    .NE.KR.NET.VE

    .RE.KR.ORG.VE

    .MS.WEB.VE

    .NL.VG

    .NO.CO.ZA

    .BR.COM.BR

    .NET.BR.ORG.BR

  • All Registrations or Renewals in the following TLD’s are refundable, except for the condition in parentheses (in which case, they are non-refundable):

    .AMSTERDAM(New Registration and Manual Renewal Only)

    .ARCHI(Manual Renewal Only)

    .BIO(Manual Renewal Only)

    .SKI(Manual Renewal Only)

    .CA(Manual Renewal Only)

    .CZ(New Registration and Auto-Renewal Only)

    .IT(New Registration Only)

    .MX(Manual Renewal Only)

    .COM.MX(Manual Renewal Only)

    .PE(New Registration and Auto-Renewal Only)

    .COM.PE(New Registration and Auto-Renewal Only)

    .NET.PE(New Registration and Auto-Renewal Only)

    .NOM.PE(New Registration and Auto-Renewal Only)

    .ORG.PE(New Registration and Auto-Renewal Only)

    .PH(New Registration and Auto-Renewal Only)

    .COM.PH(New Registration and Auto-Renewal Only)

    .NET.PH(New Registration and Auto-Renewal Only)

    .ORG.PH(New Registration and Auto-Renewal Only)

    .SE(New Registration and Auto-Renewal Only)

    .SG(New Registration and Auto-Renewal Only)

    .SO(New Registrations Only)

    .COM.SO(New Registrations Only)

    .NET.SO(New Registrations Only)

    .ORG.SO(New Registrations Only)

    .TW(Auto-Renewal Only)

    .COM.TW(Auto-Renewal Only)

    .IDV.TW(Auto-Renewal Only)

    .ORG.TW(Auto-Renewal Only)

    .UK(Registration and Auto-Renewal Only)

    .CO.UK(Registration and Auto-Renewal Only)

    ME.UK(Registration and Auto-Renewal Only)

    .ORG.UK(Registration and Auto-Renewal Only)

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Wisconsin

813 E 5th Street

Marshfield, WI 54449

(225) 508-1078

natisha@caliinnovations.com

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